FAQs

We accept Cash on Delivery, where you pay in cash when your order arrives, and online payment by card at checkout. Card payments are processed securely and we never see or store your card details.

Shipping is free on orders over EGP 50. Orders below that threshold have a flat delivery fee, which is shown clearly at checkout before you pay.

Delivery typically takes 2–5 business days depending on your governorate. You'll receive updates on your order status, and you can track your order from your account once it ships.

Yes. You can request a return within 14 days of delivery if the product is unopened and in its original packaging. For hygiene reasons, we can't accept returns on opened skincare unless the item arrived damaged, defective, or incorrect. See our Terms of Service for full details.

Yes. Every formula is patch-tested and reviewed by a board-certified dermatologist before it goes into production.

Yes, our entire range is cruelty-free, and we can trace our ingredient sourcing end to end.

We believe you should know exactly what you're putting on your skin. Instead of hiding formulas behind vague ingredient lists, we publish the exact percentage of every active ingredient, so you know a product actually contains enough of it to work.

Head to our Contact page — you'll find the fastest way to reach us there, and we're happy to help.